Our Offices will be closed to visits from the public due to the coronavirus (COVID-19) until further notice. The official means of communication will be through email.


8 days

Target Group

Staff who have only attended basic reservation and ticketing

Course Objective

To equip experienced staff with the knowledge to identify the conditions for reissuing or exchanging a ticket, apply correct recalculation procedures for voluntary and involuntary reissues/ exchanges. Identify exceptions to standard fare recalculation procedures