Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport

Course Units

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control  Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities
  • Practical ‘On-The-Job’ Training

Course Requirements

  • Minimum O-level Mean Grade is C- (Minus) or equivalent
  • Passion for Customer Service
  • Proficiency in use of IT
  • Interpersonal skills


  • 6 months inclusive of three months interniship 


Application KES. 2,000.

Tuition Fee KES 170,000.00 

Exam Fee: USD 420.00

Next Intake  Otober 2024 limited spaces available. 

Top Microsoft.AspNetCore.Html.HtmlContentBuilder